Terms of Business
PLEASE READ THE FOLLOWING BEFORE PURCHASE:
TERMS AND CONDITIONS
All Sales are subject to these Terms and Conditions
In these Terms and Conditions:-
"Customer" means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller;
"Goods" means the Item which the Seller is to supply in accordance with these Terms and Conditions;
"Seller" means Rhodons Collectables (Rhodons);
Basis of Sales:
All Goods are sold from the UK with prices quoted in GBP;
Packaging and shipping costs will be confirmed prior to the Sale of any Goods;
All packaging and shipping costs are payable by the Customer unless otherwise advised;
All orders for Goods shall be deemed to be an offer by the Customer to purchase Goods pursuant to these Terms and Conditions;
No order submitted by the Customer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller;
Any typographical, clerical or other error or omission in any quotation, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller;
Import duties, taxes, and charges are not included in the item price or shipping cost - these charges are the buyer's responsibility. Please check with your country's customs office to determine if any additional costs will apply prior to bidding or buying. We will not falsify customs declarations or mark an item as a "gift" to avoid import taxes etc
Most customers find it easiest to pay via their Debit or Credit card or Paypal (No PayPal account required).
Payments can be made via your Debit / Credit card, or via PayPal,
alternatively via a UK Personal Cheque / Postal Order payable to D&V Rose
Payments can be made with your Debit / Credit card or your PayPal account.
Please note we can only accept payments in British Pounds (GBP)
Dispatch of Goods:
Goods will be dispatched following the receipt and clearance of the Customer’s payment;
We aim to dispatch all Goods within a maximum of 3 working days of cleared payment. We will confirm the date of dispatch via e-mail;
If for any reason dispatch is not possible within the above timeframe we will inform the Customer accordingly;
All Goods will be well packed for shipment using appropriate materials for safe receipt.
Proof of Posting Certificates are always obtained and retained.
Description of Antique and Vintage Goods:
All Goods offered are described to the best of our knowledge and ability. We always take great care to inspect each of our items and any known defects or restorations will be noted in the item description narrative.
If you require any further information, details or photographs to assist your decision to purchase please ask and we will provide these via e-mail
Please be aware that you are viewing a previously owned and/or used Antique or Vintage item which, by definition, cannot be expected to be in the same condition as a brand new item. You should expect to see some age related signs of wear such as small, fine surface scratches or marks.
Some items may also have small imperfections and/or tool marks from the manufacturing process. These are not normally classed by collectors as faults or damage and not necessarily mentionable in the description
We want you to be happy with your purchase and take care to describe all our items as accurately as possible and to the best of our ability.
If you are unhappy with your purchase and wish to return it, please firstly let us know, and then return it to us within 14 days of receipt for a refund in accordance with the Statutory Right to Cancel stated below.
If we have made an error in our description narrative we will also pay for the return shipping.
Please ensure that the returned package reaches us safely and that the item is in the same condition that you received it.
Our Mailing Address for Returns can be seen below.
Statutory Right to Cancel
You have the right to cancel the contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which
- you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
- the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good in the case of a contract relating to multiple goods ordered by you in one order and delivered separately;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece in the case of a contract relating to delivery of a good consisting of multiple lots or pieces.
In case more than one of the above alternatives applies to your contract the cancellation period starts once you or a third party other than the carrier acquires the last good or the last lot or piece.
To exercise the right to cancel, you must inform us, Rhodons, Bethsalem, Cargate Lane, Saxlingham Nethergate NR15 1TS United Kingdom, Tel: 07788644172 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the attached Cancellation Form, but it is not obligatory.
We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or
(c) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel with contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
- the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.
You can contact us via email using the Contact Us page.
Our Mailing Address for Payments and Returns is:
Customer Service Contact Telephone No: 07788644172 (Business hours 9:30 am to 5:30 pm Monday to Friday)